Privacy Policy

Last updated: March 13, 2026

HolistiCare Trauma Clinic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect the following personal information:

• Contact information: Name, email address, phone number (including mobile number)
• Health-related information: Reasons for seeking therapy, session preferences, and information shared during consultations
• Technical information: IP address, browser type, pages visited (collected automatically via cookies and analytics tools)
• Communication records: Emails, form submissions, and text/SMS messages

2. How We Use Your Information

We use your personal information to:

• Schedule and manage therapy appointments
• Communicate with you about your care, including appointment reminders and follow-ups
• Send SMS/text messages related to your appointments and services (with your consent)
• Respond to your inquiries and requests
• Improve our website and services
• Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information, including your mobile phone number, with third parties for marketing purposes.

3. SMS/Text Messaging Policy

By providing your mobile phone number and opting in to receive text messages from HolistiCare Trauma Clinic, you consent to receive SMS/text messages from us. These messages may include:

• Appointment reminders and confirmations
• Follow-up communications related to your care
• Responses to your inquiries

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

For help, reply HELP to any message, or contact us at [email protected] or (416) 708-8894.

Your mobile phone number and opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Carriers are not liable for delayed or undelivered messages.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our therapy platform is PIPEDA-compliant and uses encrypted connections for all communications.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data by contacting us.

6. Your Rights

Under applicable privacy laws (including PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to SMS messaging at any time by texting STOP

7. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymous usage data. You can control cookie settings through your browser.

8. Third-Party Services

We use third-party services to support our practice, including:

• Jane App — for appointment scheduling and client management
• GoHighLevel — for communications and marketing automation
• Google Analytics — for website analytics

These services have their own privacy policies. We only share information necessary to provide our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

HolistiCare Trauma Clinic
Priya Jeyakanthan, RP(Q)
4257 Sherwoodtowne Blvd, Suite 200, Mississauga, ON
Email: [email protected]
Phone: (416) 708-8894